1. Account Setup
Create your account using accurate personal and contact information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
If you notice unauthorized access or suspicious activity, contact support immediately so the issue can be reviewed and secured.
2. Payments
All payments must be completed using the approved payment methods shown during checkout. Bookings are confirmed only after successful payment verification.
If a payment fails, the booking request may remain incomplete and inventory or pricing may change before you retry.
3. Billing Disputes
If you believe you were charged incorrectly, contact the support team with your booking reference, payment date, and transaction details.
Disputes are reviewed based on booking records, payment gateway responses, and applicable cancellation policies.